Support: FAQs.

If you need technical support please call us at 1-800-808-4224, extension 103. Support hours: Monday – Friday, 10am - 6pm EST.

Frequently Asked Questions

Will Capton restrict the amount of liquor I can pour?

No. Capton is a free-pour system that allows you to pour as much liquor as you want. It does not restrict or control pours.



Will my bartenders have to change the way they pour using Capton?

No. The unobtrusive Capton system works like your current pour spouts. Bartenders simply pour a drink and the information in the spouts is wirelessly transmitted to the Capton receiver.



Is there a limit to the amount of liquor bottles I can monitor?

No. The Capton system can cover your entire bar operation by simply placing a wireless spout on each and every liquor bottle you wish to monitor.



If I have a large bar, will I need more than one receiver to collect pour data?

No. You only need one receiver for any size bar. If you have multiple bar areas, you simply install an antenna in each bar and connect them to the receiver.



How long do I have to wait to view my liquor data?

No. The Capton system captures data in real-time, so you can view your data in the Capton web interface at any time.



What if a bartender removes a spout to circumvent the system?

As soon as somebody removes a spout, the spout sends a signal to the receiver identifying when it was removed and when it was replaced.



Will the Capton system work with any liquor brand or type?

Yes. Each spout can be programmed to work with any brand or liquor type.



If I have two bottles of the same brand, will Capton identify each separately?

Yes. Each spout has its own unique serial number so Capton will capture pour data from each spout.



If a new brand of liquor becomes available, will I be able to add it to Capton?

Yes. You may add any new liquor types and/or brands to your Capton system via the web interface.



How do I clean the Capton spouts?

Our spouts are completely waterproof. Soak them briefly in warm, soapy water just as you would with your regular pour spouts. Do not put the spouts in the dishwasher.



Do the Capton spouts have different cork sizes, for larger bottle openings?

Yes. We have several different cork sizes, which can be easily placed on an existing wireless spout.



Will security systems or other wireless signals interfere with Capton?

No. Capton transmits on a low-frequency AM band that will not interfere with any other electronic devices you may already have installed.



How long do the spouts last?

Typically, the battery inside a Capton spout will last for three years.



Can the battery inside a Capton spout be replaced?

No. The battery is sealed on the plastic housing to prevent water penetration and to prevent product tampering.



How do I know when a battery is no longer functioning?

There is a battery voltage sensor in each spout. Every time it transmits the software records each spout's battery level. By running a Spout Battery Report you know which batteries are failing.



Will the spout work with cordials and crèmes?

Yes. The spout maintains pouring accuracy even with thick liquids.



Can a spout be reassigned to a different bottle?

Yes. The unique spout number simply needs to be assigned to the new brand in the Capton software.




Contact us today to find out how our solutions can help you operate more efficiently.

 

SUPPORT

     
     
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