Customer Success Story:
"All you have to do is ask” is a signature statement of the Sheraton Society Hill Hotel in historic Philadelphia. They take great pride in their uncompromising staff and upholding the high standards of the Sheraton name, starting with a warm welcome as you step back in time to colonial Philadelphia.
Improving Operations with Better Data
The Capton solution was implemented in one of the Sheraton Society Hill’s popular, sports-themed bar and restaurant concepts. Sheraton management was razor focused on utilizing the Capton system to its fullest potential and were rewarded accordingly with an impressive percentage point liquor cost drop after six months.
Better Data. Better Performance.
The Capton system utilizes RFID-enabled liquor pour spouts to provide a better-than-secret-shopper picture of exactly how each drink is prepared, how the guest is served and how the transaction is handled in the point-of-sale (POS) system. Anytime there is a variance from what is expected, the system highlights the event for management follow up action. Before a system goes live, Capton provides an instructional program for managers and bartenders to understand how the system works, and to test their own skills. After installation Capton continues to work with bar managers remotely, examining the results of selected sales and pours, hunting for inaccurate pours, and maintaining scorecards for each bartender.
The Sheraton Society Hill is an almost a textbook case in terms of a smaller operator focused on cost savings, who understood the ROI opportunity presented, and used the Capton tools to their ultimate advantage for some pretty tremendous results.
Contact us today to find out how our solutions can help you operate more efficiently.