Customer Success Story:
Located in San Diego, California, the Hotel Del Coronado has long been heralded as one of America’s most beautiful beach resorts. More affectionately known as “The Del”, it has been called “one of the top ten resorts in the world” by USA Today.
A Shrinkage Problem
Hotel del Coronado is part of the Strategic Hotels & Resorts portfolio, an industry-leading owner and asset manager of high-end hotels and resorts. Schacnke followed the recommendation of another Strategic property that had been using Capton and getting impressive results.
"Capton generated data is behavior-changing in character. We know exactly who is over pouring what drinks, and when. We know every time staff gives away a drink, or if they fail to apply an up charge. After five months our beverage cost is down 3.6 points. That’s a three month payback on the system in that one bar.”
Seamlessly Integrated into Operations
“The problem with a lot of liquor control systems is that they look ‘clunky’ to customers, impose operational practice change, and require a lot of management babysitting to keep them running. The Capton system had none of these issues – and it produced the savings result,” added Schackne.
The Capton project involved an installation of Capton’s patented RFID-based liquor monitoring spouts at the Babcock & Story Bar operation, Capton’s software on a manager’s desktop, and a POS Integration application linked to the property’s Micros POS solution.
“The thing we like about this solution,” said David Hogin, VP Asset Management for Strategic Hotels, “is that it does not become a management burden. It’s a technology investment we can make into a property with a fast ROI that does not require major operational changes or management priority shifts. And Capton’s ongoing business services approach puts them in position to be an independent advisor to the local team on ways to reduce costs and increase revenues in their bar operation.”
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