Customer Success Story:
The Peabody Memphis is a magnificent 4-Diamond hotel situated in the heart of “Blues City”. The hotel is also one of Memphis' most popular attractions due to the famed Peabody Ducks, who march to and from the Grand Lobby twice daily in a time-honored tradition dating back to the 1930s.
Legendary, charming, elegant and grand are adjectives that perfectly describe this luxury hotel that prides itself in providing service and amenities exceeding guest expectations.
“A primary focus for us is always about the guest experience, ” said Food and Beverage Cost Controller, Alvin H. Walls. “We have big operations, a huge service bar and a large number of exotic cocktails. We know that the guest experience is eroded when bartenders don’t prepare drinks consistently."
Unprecedented Visibility into Operations
"The Capton system identifies over pouring, missing drinks and unaccounted for pours, giving us a visibility into our bar operations we never had before,” remarked Walls.
“We had a number of key success criteria, ” according to The Peabody's Controller, Bob Brown. “We wanted the system to help us achieve consistency in drink preparation, which translates into reduced liquor costs. We required that the system not interfere with any aspect of our guest service operation and not require management to spend hours running it. We wanted revenue assurance, which meant every drink poured would be matched up with drinks sold in our HSI POS system. Based on the proof of concept results, we purchased Capton for the lobby bar (famous for the ducks) and made the decision to use it for banquet operations, which include huge seasonal special events with cash bars.”
Significant Reduction in Liquor Inventory Costs
Contact us today to find out how our solutions can help you operate more efficiently.